Refund policy
* We do not accept exchanges or refunds due to customer convenience. span>
■ span> Cancellation due to customer convenience (before product shipment)
/> Within 30 minutes of ordering, regardless of the reason Purchase history You can cancel from .
* Excluding some Rakuten services (such as music tickets and tomorrow's music)
In addition, we do not accept cancellation due to customer's convenience if it is more than 30 minutes after ordering.
Please note.
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/> Within 30 minutes of ordering, regardless of the reason Purchase history You can cancel from .
* Excluding some Rakuten services (such as music tickets and tomorrow's music)
In addition, we do not accept cancellation due to customer's convenience if it is more than 30 minutes after ordering.
Please note.
div>
■ span> Refund for customer convenience
>
We do not accept refunds due to customer convenience.
Remarks b>
Please tell us by phone or email that you would like a refund. div>
>
We do not accept refunds due to customer convenience.
Remarks b>
Please tell us by phone or email that you would like a refund. div>
■ span> Exchange for customer convenience
/ > We do not accept exchanges due to customer convenience.
Remarks b>
We may not be able to accept exchanges due to the inability to arrange the same product. In that case, please note that it will be refunded. div>
/ > We do not accept exchanges due to customer convenience.
Remarks b>
We may not be able to accept exchanges due to the inability to arrange the same product. In that case, please note that it will be refunded. div>
■ span> Refund due to product defects
< br /> Refunds will be given if the following conditions are met.
Correspondence conditions b>
Regardless of whether the product is used or not, in principle, we will only respond to those who contact us by phone or email within the response period.
Available period b>
If you contact us within 7 days after the item arrives
Refund amount strong> b>
Full price of the item
Return shipping fee b>
Store burden
Remarks b>
/> Please tell us by phone or email that you would like a refund. div>
< br /> Refunds will be given if the following conditions are met.
Correspondence conditions b>
Regardless of whether the product is used or not, in principle, we will only respond to those who contact us by phone or email within the response period.
Available period b>
If you contact us within 7 days after the item arrives
Refund amount strong> b>
Full price of the item
Return shipping fee b>
Store burden
Remarks b>
/> Please tell us by phone or email that you would like a refund. div>
■ span> Replacement due to product defects
< br /> If the following conditions are met, we will exchange the product.
Correspondence conditions b>
Regardless of whether the product is used or not, in principle, we will only respond to those who contact us by phone or email within the response period.
Available period b>
If you contact us within 7 days after the item arrives
Return shipping fee strong> b>
Store burden
Re-shipping b>
Store burden
Remarks b>
We may not be able to accept exchanges, such as being unable to arrange the same product. In that case, please note that it will be refunded. div>
■ span> Cancellation / Refund / Exchange Contact span>
< br /> Phone number b>
050-5317-7057 span>
Inquiry form b>
Please contact the store from "Inquiries to the shop" in the purchase history list. span>
Purchase history list span>
>
■ span> Return address span>
Zip code b>
063-0822 span>
Address b>
3-4-6 Hassamu 2 Jo, Nishi-ku, Sapporo-shi, Hokkaido span>
/>
Phone number b>
050-5317-7057 span>
Fax number b>
/> 011-351-2356 span>
< br /> If the following conditions are met, we will exchange the product.
Correspondence conditions b>
Regardless of whether the product is used or not, in principle, we will only respond to those who contact us by phone or email within the response period.
Available period b>
If you contact us within 7 days after the item arrives
Return shipping fee strong> b>
Store burden
Re-shipping b>
Store burden
Remarks b>
We may not be able to accept exchanges, such as being unable to arrange the same product. In that case, please note that it will be refunded. div>
■ span> Cancellation / Refund / Exchange Contact span>
< br /> Phone number b>
050-5317-7057 span>
Inquiry form b>
Please contact the store from "Inquiries to the shop" in the purchase history list. span>
Purchase history list span>
>
■ span> Return address span>
Zip code b>
063-0822 span>
Address b>
3-4-6 Hassamu 2 Jo, Nishi-ku, Sapporo-shi, Hokkaido span>
/>
Phone number b>
050-5317-7057 span>
Fax number b>
/> 011-351-2356 span>