Frequently Asked Questions
About ordering Q Can I cancel the ordered item? A You can cancel the item before it has been shipped.
Please note that you will be charged a separate round-trip shipping fee for cancellations after shipping.
Q I received a product that is different from the one I ordered, or a defective product. Can I return it? A Yes, in that case, if you contact us immediately, we will deliver the correct product immediately. Q Is it possible to reserve the product? A Sorry, we cannot reserve it. However, please contact us for bulk orders. Q When will the ordered product arrive? A In the case of Japan, we will deliver the product to the customer in about 3 to 6 days after receiving the order, and in the case of a remote island, it will take about 1 week. However, please note that we may not be able to deliver as you wish due to the concentration of orders, traffic conditions at the destination, weather, etc. About shipping
Please note that you will be charged a separate round-trip shipping fee for cancellations after shipping.
Q I received a product that is different from the one I ordered, or a defective product. Can I return it? A Yes, in that case, if you contact us immediately, we will deliver the correct product immediately. Q Is it possible to reserve the product? A Sorry, we cannot reserve it. However, please contact us for bulk orders. Q When will the ordered product arrive? A In the case of Japan, we will deliver the product to the customer in about 3 to 6 days after receiving the order, and in the case of a remote island, it will take about 1 week. However, please note that we may not be able to deliver as you wish due to the concentration of orders, traffic conditions at the destination, weather, etc.
About shipping