About refund
* We do not accept exchanges or refunds due to customer convenience.
■ Cancellation due to customer convenience (before product shipment) < br> Within 30 minutes of ordering, regardless of the reason Purchase history It is possible to cancel from a>.
* Excluding some Rakuten services (such as music tickets and tomorrow's music)
In addition, we do not accept cancellation due to customer's convenience if it is more than 30 minutes after ordering.
Please note.
* Excluding some Rakuten services (such as music tickets and tomorrow's music)
In addition, we do not accept cancellation due to customer's convenience if it is more than 30 minutes after ordering.
Please note.
■ Refund for customer convenience >
We do not accept refunds due to customer convenience.
Remarks
Please tell us by phone or email that you would like a refund.
We do not accept refunds due to customer convenience.
Remarks
Please tell us by phone or email that you would like a refund.
■ Exchange at your convenience
We do not accept exchanges due to customer convenience.
Remarks
We may not be able to accept exchanges due to the inability to arrange the same product. In that case, please note that it will be refunded.
We do not accept exchanges due to customer convenience.
Remarks
We may not be able to accept exchanges due to the inability to arrange the same product. In that case, please note that it will be refunded.
■ Refund due to product defects
If the conditions are met, a refund will be given.
Correspondence conditions
Regardless of whether the product is used or not, in principle, we will only respond to those who contact us by phone or email within the response period.
Available period
If you contact us within 7 days after the item arrives
Refund amount
Full price of the item
Return shipping fee
Store burden
Remarks
Call or email to request a refund Please tell us.
If the conditions are met, a refund will be given.
Correspondence conditions
Regardless of whether the product is used or not, in principle, we will only respond to those who contact us by phone or email within the response period.
Available period
If you contact us within 7 days after the item arrives
Refund amount
Full price of the item
Return shipping fee
Store burden
Remarks
Call or email to request a refund Please tell us.
■ Replacement due to product defects
If the conditions are met, we will exchange the product.
Correspondence conditions
Regardless of whether the product is used or not, in principle, we will only respond to those who contact us by phone or email within the response period.
Available period
If you contact us within 7 days after the item arrives
Return shipping fee
Store burden
Re-shipping
Store burden
Remarks
We accept exchanges such as the same product cannot be arranged. It may not be possible. In that case, please note that it will be refunded.
■ Cancellation / Refund / Exchange Contact
Phone Number >
050-5317-7057
Inquiry Form
Stores from "Inquiries to Shop" in the purchase history list Please contact us.
Purchase history list
> ■ Return address
Zip code
063-0822
Address
3-4-6 Hassamu 2 Jo, Nishi-ku, Sapporo-shi, Hokkaido
Phone number
050-5317-7057
Fax number
011-351-2356
If the conditions are met, we will exchange the product.
Correspondence conditions
Regardless of whether the product is used or not, in principle, we will only respond to those who contact us by phone or email within the response period.
Available period
If you contact us within 7 days after the item arrives
Return shipping fee
Store burden
Re-shipping
Store burden
Remarks
We accept exchanges such as the same product cannot be arranged. It may not be possible. In that case, please note that it will be refunded.
■ Cancellation / Refund / Exchange Contact
Phone Number >
050-5317-7057
Inquiry Form
Stores from "Inquiries to Shop" in the purchase history list Please contact us.
Purchase history list
> ■ Return address
Zip code
063-0822
Address
3-4-6 Hassamu 2 Jo, Nishi-ku, Sapporo-shi, Hokkaido
Phone number
050-5317-7057
Fax number
011-351-2356
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